TL;DR (Short Version)
- We collect certain personal and usage data (including voice inputs and transcripts) to provide and improve our Services.
- We partner with third-party platforms for voice recognition, text-to-speech, and speech-to-text features. These partners help us process audio data but we do not publicly disclose their identities.
- We do not sell your personal data.
- You can request to access, update, or delete your data, or opt out of certain uses (like AI training) in accordance with applicable law.
- We take commercially reasonable steps to protect your data, but no method of transmission or storage is 100% secure.
- If you have questions or need help with your privacy rights, please contact us at: support@beeslabs.com.
1. Introduction
Welcome to Bees Labs, LLC. ("we", "us", or "our"). We take your privacy seriously and want you to understand how we collect, use, share, and protect your personal data when you use our websites, products, or services (collectively, the "Services").
We also utilize third-party technologies (including AI-based speech recognition and text-to-speech providers) under the hood to power certain functionalities (e.g., voice and transcription services). This Privacy Policy applies to personal data that we collect when we are the data controller. It does not apply to personal data that we may process solely on behalf of a business or enterprise client.
2. Personal Data We Collect
We collect personal data in several ways:
2.1 Data You Provide Directly
Account Information
When you create an account or sign up, we may request your name, email, phone number, date of birth, and other details necessary for registration or billing.
User Content
You may upload or transmit files, messages, text prompts, audio clips, or other content through our Services ("User Content"). These may include personal data if you choose to include it (e.g., names, voice recordings, etc.).
Voice Data & Audio Recordings
If you use any of our voice features (e.g., text-to-speech or speech-to-text), we may collect your audio input or output, which could include biometric or voice characteristics.
In some cases, you may provide voice recordings for purposes like voice cloning or generating synthetic audio. Where applicable law categorizes such data as biometric data, we will handle it with extra care and security.
Communication Data
When you contact us via email, chat, or other means, we collect the content of your messages, contact details, and any attachments you send.
Payment Information
We rely on third-party payment processors for billing and do not store your full credit/debit card information on our servers. Our payment providers handle your payment details in accordance with their own privacy policies.
2.2 Data Collected Automatically
Cookies and Similar Technologies
We use cookies, pixel tags, local storage, and similar tools to collect information about how you use and navigate our Services. This can include:
- Device Information: IP address, browser type, operating system, unique device identifiers.
- Usage Data: Pages viewed, date/time of visits, features used, link clicks, etc.
- Location Data: General or approximate location inferred through IP address.
Call/Voice Transcripts & Logs
For users of our voice or phone-related features, we collect metadata such as timestamps, call duration, and if configured, audio transcripts or call recordings. This helps us improve AI accuracy and analyze usage trends.
2.3 Data from Third Parties
We may receive data about you from:
- Third-party sign-in or integrations (e.g., social sign-in).
- Marketing/analytics providers that supply demographic or interest-based data.
- Enterprise/business customers who use our Services and provide user data under their own privacy notices.
3. How We Use Personal Data
We use your personal data for purposes allowed by law, including:
Providing and Maintaining Services
- Process account creation, authenticate users, and manage accounts.
- Deliver core features, such as text-to-speech, speech-to-text, or AI-generated voice outputs.
Improving and Developing Our Services
- Analyze usage patterns, fix technical issues, and refine AI models.
- Conduct research and tests to enhance user experiences.
Communicating with You
- Respond to customer service requests, send updates or security alerts, and provide administrative information.
- Send you marketing or promotional materials (where lawful, and with an opt-out option).
Safety, Security, and Fraud Prevention
- Detect and prevent malicious, deceptive, or illegal activities.
- Verify user identity to reduce unauthorized use (including potential voice identity verification).
Legal and Compliance
- Enforce our Terms of Service.
- Respond to lawful requests from law enforcement or other public authorities.
Voice and Model Training
- Voice Data and User Content may be used to train or improve our underlying AI models, unless you opt out (when legally required or feasible).
- We will not use your voice data for profiling, targeting, or marketing specific to your identity.
4. Disclosure of Personal Data
We may share your data under the following circumstances:
Service Providers
We work with a variety of third-party vendors to provide hosting, AI processing, analytics, payment services, fraud detection, and more. These vendors may process personal data on our behalf under strict confidentiality and data protection requirements.
Voice AI Partners
We utilize third-party speech or voice platforms (unidentified here for competitive reasons) that handle text-to-speech, speech-to-text, or voice cloning tasks. They receive relevant audio/text data to perform these functions. We remain responsible for how they process your data on our behalf.
SMS & Text Messaging
If you provide your mobile number and opt in to receive text messages, we use it solely to send the messages you consented to (such as customer care, account notifications, scheduling, and service follow-up). Mobile opt-in information and SMS consent will not be shared with or sold to third parties for their own marketing purposes. You can reply STOP at any time to opt out, or HELP for assistance.
Affiliates
We may share data with our affiliates or subsidiaries for corporate and operational reasons consistent with this Privacy Policy.
Legal or Regulatory Requirements
If required by law, subpoena, court order, or other legal processes, we may disclose personal data to authorities or relevant third parties.
Business Transfers
In the event of a merger, acquisition, bankruptcy, or other business transaction, personal data may be transferred to a successor or affiliate.
With Your Consent
We will disclose data if you direct us or grant us explicit permission to do so.
5. Data Retention
We retain personal data only as long as necessary to:
- Provide the Services you requested.
- Comply with legal obligations (e.g., accounting or tax requirements).
- Resolve disputes and enforce agreements.
- Improve and develop our AI models, where permissible.
Voice data or call/audio recordings are usually kept for the minimum time needed to fulfill service or training requirements, or as otherwise stated in your account settings. If you have questions about specific retention periods, please contact us.
6. Your Rights and Choices
Depending on where you live, you may have certain rights over your personal data, including:
- Access & Portability: Request a copy of the personal data we hold about you.
- Rectification: Ask us to update or correct inaccurate or outdated information.
- Deletion: Request we delete your personal data. We will honor such requests unless legal obligations require otherwise.
- Restriction or Objection: In certain jurisdictions, you can ask us to limit or stop processing your data.
- Withdraw Consent: If we rely on consent (e.g., for marketing or voice usage), you can withdraw that consent at any time.
- Opt-Out of AI Training: For certain voice or text data, you may opt out of having it used to train our AI models (where legally required or provided as a feature).
To exercise any of these rights, please contact us at support@beeslabs.com. We may request verification of your identity before proceeding.
7. Children's Privacy
Our Services are not intended for children under 13 (or under 16 in certain jurisdictions) and we do not knowingly collect data from them. If you believe we have inadvertently collected data from a minor without proper consent, please contact us immediately at support@beeslabs.com and we will promptly delete it.
8. International Data Transfers
We or our service providers may process your personal data on servers located in various jurisdictions. We apply appropriate safeguards (such as standard contractual clauses or equivalent) to ensure that any international transfers of your data comply with applicable laws.
9. Security Measures
We implement commercially reasonable administrative, technical, and organizational security measures designed to protect your data against loss, misuse, or unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will:
- Update the "Last Updated" date at the top of this page.
- Provide additional notice if required by law.
Your continued use of the Services after any modifications indicates your acknowledgment of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us at:
Bees Labs, LLC.
Email: support@beeslabs.com